This privacy policy explains how SkyExchange collects, uses, stores, and protects personal information provided by users of the platform. By using the SkyExchange website and services, you acknowledge and agree to the practices described in this policy.
Information We Collect
SkyExchange collects information necessary to provide and maintain the betting platform and associated services.
Information provided during account creation. When you request a betting ID through our WhatsApp support channel, we collect your name and preferred username. Additional information may be collected during the course of using the platform as needed for account management and transaction processing.
Transaction information. When you make deposits or withdrawals, we collect details related to the transaction including the amount, payment method used, transaction identifiers, and timestamps. This information is necessary for processing payments, maintaining account records, and resolving any transaction disputes.
Usage information. We collect information about how you interact with the platform, including pages visited, betting activity, device type, browser type, operating system, and general location data derived from your IP address. This information helps us maintain platform performance, improve the user experience, and ensure the security of our systems.
Communication records. Messages exchanged through our WhatsApp support channel are retained for the purpose of providing customer support, maintaining records of account-related communications, and training our support team.
How We Use Your Information
SkyExchange uses collected information for the following purposes:
Account management. Creating and maintaining your betting account, processing login requests, and managing account settings and preferences.
Transaction processing. Processing deposits and withdrawals through the payment methods you select, verifying transactions, and maintaining financial records.
Platform operation. Ensuring the platform functions correctly, monitoring for technical issues, managing server capacity, and maintaining uptime during high-traffic periods.
Customer support. Responding to your enquiries, resolving issues with your account or transactions, and providing assistance with platform features.
Security. Protecting your account from unauthorised access, detecting and preventing fraudulent activity, and maintaining the integrity of the platform.
Compliance. Meeting any applicable legal and regulatory requirements related to the operation of the platform.
Information Sharing
SkyExchange does not sell personal information to third parties.
We may share information with payment processors and financial institutions to the extent necessary to process your deposits and withdrawals. These parties receive only the information required to complete the transaction.
We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of our users or the public.
Data Security
SkyExchange implements technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission using 256-bit SSL technology, secure data storage practices, and restricted access to personal information on a need-to-know basis.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.
Data Retention
Personal information is retained for as long as your account remains active and for a reasonable period afterward to fulfil legal obligations, resolve disputes, and enforce agreements. Transaction records are retained in accordance with applicable financial record-keeping requirements.
If you wish to close your account, contact our support team through WhatsApp. Upon account closure, we will retain information only as required by applicable law.
Cookies and Tracking
The SkyExchange website uses cookies and similar technologies to maintain login sessions, remember user preferences, and collect usage data for platform improvement purposes. Essential cookies are required for the platform to function correctly. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.
Your Rights
You may request access to the personal information we hold about you by contacting our support team. You may also request correction of inaccurate information or deletion of your personal data, subject to any legal obligations that require us to retain certain records.
Children
SkyExchange services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.
Changes to This Policy
SkyExchange may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.
Contact
If you have questions about this privacy policy or how your information is handled, contact our support team through the WhatsApp channel on this website
